Customization Services
Tailor your NetSuite solution to perfectly match your unique business requirements with custom scripts, workflows, and integrations, supporting businesses worldwide with scalable solutions.
Overview
While NetSuite offers extensive out-of-the-box functionality, many businesses have unique requirements that require custom development. Our Customization Services extend NetSuite's capabilities to perfectly match your specific business processes, industry requirements, and strategic goals.
We develop scalable, maintainable customizations using NetSuite's powerful SuiteScript platform, workflow automation tools, and integration capabilities. Our custom solutions integrate seamlessly with NetSuite's native functionality while adding the specific features your business needs to succeed.
From simple workflow enhancements to complex enterprise integrations, our customization services provide the flexibility to adapt NetSuite to your unique business model, ensuring it evolves with your needs and supports your competitive advantage in the global marketplace.
What's Included
SuiteScript Development
Custom SuiteScript (1.0, 2.0, 2.1) development for client scripts, user event scripts, scheduled scripts, RESTlets, and Suitelets to extend NetSuite functionality and meet unique business requirements.
Workflow Customization
Design and implement custom workflows to automate business processes, route approvals, trigger notifications, and enforce business rules across global operations.
Third-Party Integrations
Connect NetSuite with external systems including e-commerce platforms, payment gateways, shipping providers, CRM systems, and other business applications via APIs and middleware.
Custom Reports & Dashboards
Develop custom saved searches, reports, and dashboards tailored to your business needs, providing real-time insights and KPIs for informed decision-making worldwide.
Custom Forms & Fields
Create custom record types, fields, forms, and transaction types to capture unique data requirements and support specialized business processes across different regions.
Multi-Region Solutions
Build scalable customizations that work seamlessly across multiple countries, currencies, languages, and regulatory environments, ensuring global consistency.
Use Cases & Examples
Custom Approval Flows with Business Rule Logic
The Challenge
A multinational corporation needed approval workflows that couldn't be handled by standard NetSuite workflows. Purchase orders required different approval paths based on department, subsidiary, currency, product category, and vendor. Expenses needed approval from both department head and finance, but only for international travel. The existing email-based approval system was unreliable, and there was no audit trail. Different subsidiaries had different approval thresholds, making standardization impossible with standard tools.
What We Did
We developed custom SuiteScript 2.1 approval workflows with complex business logic. Created dynamic approval routing that evaluates multiple conditions simultaneously (amount, department, subsidiary, currency, vendor category). Implemented parallel and sequential approval paths with conditional logic. Built approval escalation rules for overdue approvals. Integrated with NetSuite's mobile app for approvals on-the-go. Created comprehensive approval audit trail with complete history. Developed custom approval dashboards showing routing logic and status.
The Results
Approval routing now handles all complex business rules automatically. Approval cycle time reduced from 5 days to 1 day with automated routing. 100% approval compliance with complete audit trail. Mobile approvals enabled executives to approve from anywhere. Approval visibility improved with real-time dashboards. Zero lost approvals with automated routing and notifications.
Why It Matters
The company can now enforce complex approval policies consistently across all subsidiaries and departments. Financial control improved significantly with automated compliance. Executive productivity increased as approvals happen instantly via mobile rather than waiting for email chains. The audit trail provides complete transparency for internal audits and compliance requirements.
Multi-Level Approval Workflows
The Challenge
A global manufacturing company struggled with purchase order and expense approvals across 12 subsidiaries. Approvals were handled via email chains that frequently got lost or ignored. The procurement manager had no visibility into pending approvals, causing delays in critical purchases. Expenses over $5,000 required multiple manual approvals that took weeks, and there was no audit trail. Different departments had different approval rules, creating confusion and inconsistent processes.
What We Did
We implemented NetSuite workflows with dynamic approval routing based on amount thresholds, department, subsidiary, and currency. Configured parallel and sequential approval paths for different transaction types. Set up automated email notifications with direct links to approve or reject. Created approval dashboards showing all pending approvals with aging analysis. Integrated with NetSuite's mobile app for on-the-go approvals.
The Results
Approval cycle time reduced from 2 weeks to 2 days. Zero lost approvals with complete audit trail. Procurement team has real-time visibility into all pending purchases. Mobile approvals enabled executives to approve from anywhere, reducing delays. 100% compliance with approval policies across all subsidiaries.
Why It Matters
The company can now respond faster to business needs, with critical purchases approved within hours instead of weeks. Procurement efficiency improved dramatically, and the finance team has complete control and visibility over spending. The approval process is now a competitive advantage, enabling faster vendor relationships and better pricing negotiations.
Custom Reporting & Real-Time Dashboards
The Challenge
The CFO of a multi-entity manufacturing company needed financial reports that standard NetSuite couldn't provide. They required consolidated P&L statements with drill-down capability to subsidiary level, real-time cash flow forecasting with payment and collection predictions, project profitability reports combining revenue and expenses, and executive dashboards showing KPIs across all subsidiaries. Reports needed to be automated and scheduled for board meetings. The finance team spent days manually creating these reports in Excel, often with errors.
What We Did
We developed custom SuiteScript saved searches and dashboard widgets. Created consolidated financial reports with automatic data aggregation across all subsidiaries. Built drill-down functionality allowing executives to navigate from consolidated view to entity detail. Developed real-time cash flow forecasting using saved searches with payment and collection date predictions. Created custom project profitability reports combining revenue recognition with project expenses. Built executive dashboards with KPIs, charts, and real-time data refreshes. Automated report generation and email distribution for scheduled board reports.
The Results
Report generation time reduced from 3 days to 30 minutes with automation. Real-time dashboards provide instant visibility into business performance. Consolidated reporting eliminated manual Excel consolidation work. Report accuracy improved to 100% with automated data capture. Executives can drill down from high-level to detail instantly. Board reports automatically generated and distributed before meetings.
Why It Matters
The CFO now has real-time visibility into financial performance, enabling faster strategic decisions. Board meetings are more effective with accurate, timely financial data. The finance team eliminated manual reporting work, focusing on analysis and business support. Financial insights drive business strategy with real-time KPIs and forecasting. The company gained competitive advantage through faster financial intelligence.
E-Commerce & Payment Gateway Integration
The Challenge
An online retailer selling across Europe needed seamless integration between their Shopify store, payment processors (Stripe, PayPal, Adyen), and NetSuite. Orders from Shopify required automatic import to NetSuite, inventory synchronization had to be real-time to prevent overselling, payment information needed to flow into NetSuite for reconciliation, and order status updates had to sync back to Shopify for customer tracking. Manual order entry from Shopify was taking 4 hours daily, and inventory discrepancies were causing stockouts and cancelled orders.
What We Did
We developed custom SuiteScript RESTlets and Suitelets for integration. Created automated order import from Shopify via REST API, processing orders in real-time. Implemented bidirectional inventory synchronization ensuring NetSuite and Shopify always match. Integrated with Stripe, PayPal, and Adyen payment gateways for automatic payment recording. Built order status synchronization sending NetSuite fulfillment updates back to Shopify. Created customer sync ensuring Shopify customer data flows to NetSuite. Developed exception handling and logging for integration reliability.
The Results
Order processing time reduced from 4 hours to zero with full automation. Real-time inventory sync eliminated stockouts and overselling. Payment reconciliation automated with payment data flowing directly to NetSuite. Order status updates automatically appear in Shopify customer accounts. Customer data synchronized automatically between systems. Integration processes 500+ orders daily without manual intervention.
Why It Matters
The e-commerce team eliminated daily manual order entry, allowing focus on marketing and customer service. Inventory accuracy improved to 99.9%, reducing lost sales from stockouts. Payment reconciliation time reduced by 80% with automated payment matching. Customer satisfaction improved with real-time order tracking. The company can scale e-commerce operations without proportional increase in administrative staff. Sales growth supported by reliable, automated order processing.
Custom SuiteScript Solutions
The Challenge
A distribution company needed to automate complex pricing calculations that standard NetSuite couldn't handle. They required dynamic pricing based on customer tier, order volume, product category, seasonal discounts, and promotional codes. The pricing rules needed to consider multiple conditions simultaneously, apply discounts in specific order, and handle exceptions for key customers. Manual price overrides were common, causing errors and customer complaints. The sales team spent significant time calculating prices, and pricing inconsistencies were affecting profitability.
What We Did
We developed custom SuiteScript 2.1 user event and client scripts to handle complex pricing logic. Created a pricing engine that evaluates multiple conditions in the correct order of precedence. Implemented customer tier-based pricing with automatic tier calculation. Built volume discount calculations that apply at order line and order total levels. Developed promotional code system with validation and expiration handling. Created pricing audit trail showing all price calculations and overrides. Integrated with customer portal for real-time price quotes.
The Results
Pricing calculation time reduced from 5 minutes to instant with automation. Pricing accuracy improved to 99.8% with automated rule application. Sales team productivity increased 30% with instant price quotes. Pricing consistency across all channels improved customer trust. Profitability improved with accurate pricing and reduced manual overrides. Pricing audit trail provides complete transparency for analysis.
Why It Matters
The company can now enforce complex pricing strategies consistently across all sales channels. Sales team focuses on selling rather than price calculations, improving productivity. Accurate pricing improves profitability and reduces revenue leakage. The pricing engine scales with business growth, handling increasing complexity without performance issues. Pricing data provides insights for strategic pricing decisions and optimization.
Key Benefits
- Tailored solutions for unique business needs
- Competitive advantage through customization
- Scalable solutions that grow with your business
- Improved efficiency through automation
- Better user experience with intuitive interfaces
- Seamless integration with existing systems
- Future-proof customizations following best practices
- Expert development ensuring quality and maintainability
Ready to Customize Your NetSuite?
Let's discuss your unique requirements and develop a tailored solution